Shipping policy
Shipping policy
1. Delivery times
We prepare your order in 1 to 4 business days. Delivery then usually takes 5 to 15 business days, depending on the product and destination. Each product page shows its estimated time.
Christmas: we recommend ordering before 1 December to receive it before 24 December.
2. Shipping costs
- Spain: free shipping.
- European Union: €8.99.
- Rest of the world (United Kingdom, Switzerland, United States, Canada, Australia, etc.): €12.99.
The exact cost is shown at checkout before you confirm your order.
3. Priority Shipping
You can add Priority Shipping from the cart. Your order is prepared and shipped before standard orders. The carrier's delivery times stay the same.
4. Tracking
When your order ships, you'll receive an email with the tracking number so you know where it is at all times.
5. Customs
Shipments to countries outside the European Union may be subject to import duties or taxes, which are paid by the recipient.
6. Issues
If your order is later than expected, arrives damaged or is missing a product, email us at tallerdelduende@hotmail.com with your order number and we'll sort it out.